Digital Plan Subscription Terms and Conditions
DIGITAL PLAN SUBSCRIPTION TERMS AND CONDITIONS – AUSTRALIAN YOGA LIFE (AYL)
Updated Jan 01, 2019
- ABOUT DIGITAL SUBSCRIPTIONS
1.1. A digital subscription provides you with access to Australian Yoga Life(AYL) magazine on websites, mobile and/or tablet online.
1.2. In order to create or activate your digital subscription, you will be required to create and/or link your subscription to an AYL Membership account. The login details associated with your digital membership and/or digital subscription including username and password must not be shared with any other person. Your login details may be used up to a maximum of 1 concurrent session.
1.3. If any misuse of your login details is detected or suspected by AYL (including the concurrent use of your login details and/or the use of your login details on more than the maximum allowable concurrent sessions), your subscription may be terminated and you will not be eligible for a refund.
1.4. For more information, Frequently Asked Questions (FAQ), or to contact AYL Subscriber Services:
– Visit AYL online; or
– Call us on 07 33454734 or
– Send an email to firstname.lastname@example.org
- PROCESSING AND PAYMENT
2.1. AYL will process your digital subscription purchase as promptly as possible. Your payment details must be verified before your subscription can be activated.
2.2. If your initial payment authorisation is revoked, your subscription will be terminated. We reserve the right to reject any subscription order at any time.
2.3. Digital subscriptions renew automatically unless you cancel according to our cancellation policy (see clause 10 below). Payment for digital subscriptions will be direct debited from your nominated financial institution or payment method. With the exception of Gift Subscriptions, all AYL media digital subscriptions automatically renew unless cancelled.
2.4. It is your responsibility to provide valid payment details, and ensure that your payment details are up to date.
2.5. If your payment method is invalid, or your payment is otherwise rejected, your subscription may automatically be cancelled and unlimited access revoked.
2.6. Unless specified otherwise in the Cancellation policy (see clause 10 below), all charges are non-refundable.
2.7. If for some unforeseen reason your complete access to our services is unavailable for a continuous period of more than 24 hours you may be eligible for a credit of a pro-rated amount for the period of the service outage. For avoidance of doubt if you are unable to access our services due to problems not related to AYL then you are not eligible for a refund or credit of any nature.
3.1. When you purchase a digital subscription, you agree to pay the price stated at the time of your order. You also agree to the billing frequency (if any) specified at the time of your order.
3.2. Any discount eligibility is determined at the time of order. Discounts cannot be applied retrospectively. All prices are in Australian Dollars (AUD).
3.3. AYL reserves the right to change the prices and fees at any time. We will provide you with 14 days’ notice if the regular rate of a digital subscription changes from what was stated at the time of your order.
3.4. Price changes will take effect from your next billing date after the notice period. If you do not wish to continue your subscription at the revised price, you may cancel your subscription before the end of your current direct debit pay cycle. See clause 10 for Cancellation terms.
- THIRD PARTY FEES AND CHARGES
4.1. If you have purchased your digital subscription indirectly through a third party these Terms and Conditions may not apply to you. AYL is not liable to you for any claims related to purchases made through third parties. Please contact the third party directly to address these claims.
4.2. When you use your digital subscription, you may incur other additional changes, such as telecommunications fees, data fees or service provider fees. You are responsible for paying any additional charges.
5.1. AYL may at times offer special promotions and other offers. The specific terms and conditions of each offer will be stated at the time of the promotion and will apply in addition to these Digital Subscription Terms and Conditions. In the event of any inconsistency between the terms and conditions of a special offer and these Digital Subscription Terms and Conditions, these Digital Subscription Terms and Conditions will apply.
5.2. You may be required to provide your payment details when you sign up for a promotion. If this is a direct debit offer, your subscription will be automatically renewed after your initial payment at the standard subscription rate unless you cancel.
5.3. From time to time AYL offers promotional items with its digital & bundle subscriptions. From time to time and at its discretion, AYL will communicate with its subscribers about the availability of such items and how to redeem them.
5.4. From time to time AYL offers promotional pricing that will apply for the term agreed when accepting that promotional offer. Pricing will automatically resume at your standard subscription rate unless you cancel.
5.5. All AYL digital subscriptions (including Gift Subscriptions) renew automatically at the end of their respective billing cycles (see clause 2.3). Any offer or discount provided to AYL subscribers will revert to the full, auto-renewal price of the subscription, unless the subscription is cancelled prior to the end of the discounted period.
- MANAGING YOUR DIGITAL SUBSCRIPTION
6.1. You can manage your account and personal details online through https://www.ayl.com.au/my_account
6.2. You can upgrade or downgrade your subscription package as you need using My Account or by contacting our AYL team (see clause 1.5).
6.3. Upgrades will be billed immediately, with access to digital products accessible immediately. If your upgrade option has a print subscription, please allow a minimum of 7-14 days for your home delivery to be arranged.
MODIFYING SUBSCRIPTIONS AND SUSPENSION POLICY
7.1 Digital subscriptions cannot be suspended under any circumstances. If your subscription includes a home delivery component, you can suspend the delivery of the magazine to your address, however the expiry date of your subscription will not be extended and you will not be entitled to any refund in respect of the suspension period. Delivery will not be made during any suspension period notified to AYL. Please allow a minimum of 3 working days for the suspension to be processed.
7.2 Subscribers must notify AYL directly to make any changes to their subscription, including, but not limited to, suspensions, cancellations, changes of email or delivery address, and any other changes to their subscription. You can suspend or change your details by:
For more information, Frequently Asked Questions (FAQ), or to contact AYL Subscriber Services:
– Visiting AYL online; or
– Call us on 07 33454734 or
– Send an email to email@example.com
7.3 AYL will not accept any responsibility for any claims, missed deliveries, unwanted deliveries, or unexpected payments that are the result of any request made by the subscriber to any newsagency, contractor, or any other third party.
7.4 If at any point you wish to have the Print Component of your subscription redirected to a new address within a deliverable area, you will need to contact AYL (see clause 7.2 above). If the new delivery address falls within a deliverable area, it can be changed by giving AYL at least 5 business days’ notice.
- DIGITAL SUBSCRIPTION GIFT PACKAGES (If AVAILABLE)
8.1. AYL Digital Subscription gift packages (“Gift Subscriptions”) if available, can be purchased by visiting our websites using a valid PayPal account or credit card. AYL retains the sole and unfettered discretion to accept or decline Gift Subscription purchase requests based on business requirements without the need to provide reasons.
8.2. By acquiring, redeeming or using a Gift Subscription, you agree to these Digital Subscription Terms and Conditions.
8.3. Gift Subscriptions must be paid for in advance. Gift Subscriptions are fixed subscription packages with a term of three, six or twelve months commencing on the date of redemption by the gift recipient, and are restricted to the subscription package type chosen by the person who purchases the gift subscription. At the end of the fixed term, the Gift Subscription will end.
8.4. Gift purchasers may opt to send a Gift Subscription notice to their chosen gift recipient on a date within three calendar months of the purchase date. Gift Subscriptions must be redeemed within three calendar months of the gift send date. Gift Subscriptions which are not redeemed within this timeframe will be automatically forfeited, and will not be redeemable after such date. The Gift Subscription purchase price is not refundable in any circumstances, including where the Gift Subscription is forfeited in the manner described in this paragraph.
8.5. No rights or benefits are conferred or accrue to a gift recipient unless and until the gift recipient redeems the gift and activates the Gift Subscription.
8.6. If your Gift Subscription has a home delivery component, you will need to provide your address details on gift redemption. It will take a minimum of 3 days for your address to be validated and arranged before your delivery will commence.
8.7. Gift Subscriptions are non-refundable to either the gift purchaser or the gift recipient. You can elect to manage or change the details of the name and email address of the recipient of your gift by visiting www.ayl.com.au/my-account/
8.8. It is your responsibility as a gift purchaser to ensure that the gift recipient’s email address, name and details of the gift are correct and within a serviceable area where standard AYL home delivery exists, and no refunds will be provided for Gift Subscriptions purchased for out-of-area recipients. Please contact AYL for queries about this or other Gift Subscription queries. We will endeavour to advise of delivery issues or non-delivery of the gift via the contact details provided or captured at gift purchase and redemption.
10.1. You can cancel your Digital Subscription at any time by contacting AYL:
– Visiting AYL online; or
– Call us on 07 33454734 or
– Send an email to firstname.lastname@example.org
10.2. Digital Subscriptions are non-refundable. You must notify us of cancellation at least 72 hours before your next billing date, otherwise we may not be able to stop your next payment from being deducted.
10.3. When you cancel, you cancel only future charges associated with your subscription. You may notify us of your intent to cancel at any time, but the cancellation will become effective at the end of your current billing period. You will continue to have the same access and benefits until the end of your current billing period. Your cancellation request must be made at least 72 hours before your next billing date otherwise we may not be able to stop your next payment being deducted.
10.4. If you cancel a subscription which auto-renews on a yearly basis, you may be entitled to a pro rata refund for the unused portion of your subscription, provided the next renewal date is not less than one month of your cancellation request being made.
10.5. AYL reserves the right to suspend or cancel your subscription at any time in its absolute discretion. In the event that AYL cancels your subscription, you will receive a pro-rata refund for the balance of the term on your Upfront Subscription, or if you pay by automatic direct debit every 28 days or month, AYL will refund your most recent subscription payment.
10.6 AYL will not accept any responsibility for any claims, unwanted deliveries, or unexpected payments that are the result of any request made by the subscriber to any newsagency, contractor, or any other third party.
- AYL RIGHT TO CHANGE DIGITAL PRODUCTS
12.1. AYL reserves the right to modify the content, inclusions, type and availability of any digital product at any time. In the event your subscription package changes, you will be given 14 days notification prior to when you would need to make a decision to cancel and not be affected. Your package change will automatically take place from your next billing cycle.
12.2. We reserve the right under special circumstances to enable free access to our subscriber content for a limited period of time. During this time subscribers will not be eligible for a refund.
12.3. If any or all of our digital products are temporarily unavailable, you will not automatically be entitled to receive a refund. We reserve the right to issues refunds or credits at our sole discretion. If we issue a refund or credit, we are under no obligation to issue the same or similar refund in the future.
- TRIAL TERMS
If we grant you access to a free trial subscription and you do not cancel or opt out of the trial prior to the expiry of the term, you will automatically be converted to a paid subscription upon expiry of the term. You may only cancel or opt out of the trial by contacting AYL in accordance with Clause 10.1 above. AYL takes no responsibility for complying with any cancellation requests made outside of the scope stipulated in Clause 10.1.
- YOUR PRIVACY
14.1. You agree that your name, address, email address, year of birth, postcode, gender and mobile/telephone number will be collected and stored by AYL and used for the purpose of managing your subscription, communicating with you about your subscription and to notify you of any associated customer offers or benefits or future subscriptions, unless otherwise notified by you.
16.1. You agree that any errors you make in entering your contact information and order details are your responsibility and AYL is not liable for any consequences that may arise as a result of such errors or incorrect information, including but not limited to sending the subscription to the address as notified by you.
16.2. You agree that any errors made in entering your contact information and order details are your responsibility to report to AYL within 7 days of becoming aware of the error. Any reimbursement provided to you in relation to any claim you make as a result of such an error will take the form of an extension to your subscription expiry date by the number of days that your newspaper was not delivered, or a pro-rata discount on your next subscription payment, depending on the nature of your subscription.
16.3 To the extent permitted by law, AYL is not liable to you for any loss or damage incurred by you in connection with your subscription, whether direct, consequential, special, indirect or other loss or damage. In any event, AYL’s maximum liability to you is limited to the value of the subscription fees paid within the previous twelve months.
- YOUR OBLIGATIONS
17.1. It is your responsibility to ensure that there are sufficient clear funds available in your account to allow a debit payment to be made in accordance with a direct debit request, and to notify AYL and update your payment details accordingly if your details have changed since your last billing date.
17.2. For those with a home delivery component to their subscription, it is your responsibility to notify AYL if your newspaper is not being delivered.
17.3. If your subscription includes a delivery component, it is your responsibility to report to AYL if newspaper deliveries continue to be made and/or payments continue to be deducted, if you believe a cancellation should have been processed.
17.4. It is your responsibility to check your account statements to verify that the amounts debited from your account are correct and notify AYL if you believe you are being billed incorrectly.
17.5. AYL will not refund past subscription payments if a subscriber has failed to contact AYL directly to cancel their subscription.
17.6 AYL will not refund past subscription payments if a subscriber has failed to contact AYL directly to report unexpected payments on their account within three months of those payments being made.
17.7 AYL will not provide any credits or extensions to a subscription if a subscriber has failed to contact AYL directly to report non-delivery of their subscription within 7 days of the occurrence of the non-delivery. Any credits or refunds will be made as detailed by clause 2.9.
21.1 You agree that all subscriptions provided, benefits accepted or offers made by AYL shall be deemed to be provided in Australia, notwithstanding your location, and the terms of such subscriptions, benefits and offers shall be governed exclusively by Queensland law, and the Courts of Queensland shall have exclusive jurisdiction to determine any such matters that may arise involving or alleged to involve AYL.
21.2 You acknowledge that these Digital Subscription Terms and Conditions may be modified by AYL from time to time, including but not limited to terms relating to fees and charges, cancellation and modifying your subscription.
21.4 You may not be always notified of any changes to these Subscriptions Terms and Conditions.
21.5 You may also find these Terms and Conditions on other websites.
21.6 You acknowledge and agree that you are entitled to purchase a subscription from AYL for personal use only. You agree and acknowledge that subscriptions cannot be exploited for any commercial purpose, including on-selling your subscription to any third party. Despite this, AYL may, at its sole discretion, offer multiple copy subscriptions to certain organisations.
22.1 “AYL”, “we” or “us” means Australian Yoga Life, publisher of Australian Yoga Life.
22.2 “Subscriber”, “Customer” or “You” means a person who is a subscriber to Australian Yoga Life.
22.3 A “Print Subscription” means a standard fully paid subscription to Australian Yoga Life
22.5 “All Digital Access” refers to unlimited access to the website, on mobile, and/or on tablet of the particular publication you have subscribed to.
22.6 “Gift Subscription” if available refers to subscription packages to Australian Yoga Life website, mobile and/or tablet editions.